New Cleaner Certification Exam /35 New Cleaner Certification Exam Welcome to the New Cleaner Training Certification Exam. Click to Start button to begin the exam.*Please note that each question will automatically advance following you answer selection. Please enter you Full Name and Email address. 1 / 35 When do you empty the vacuum bag? When it's 50% full. At the end of the day. After each house. Never, the manager does it. Wrong. The bag should be emptied when it is 50% or half full. Correct! When it's 50% full. 2 / 35 What do you do if the Front door is locked? Mark it complete. Go to the next house. Contact your manager. Come back later that day. Wrong. you should always contact your Manager first. Correct! They will contact the builder to let you in. 3 / 35 How early in the morning can I start working in a neighborhood? 6AM 7AM 8AM 9AM Wrong. All construction trades to begin work at 7am. Correct! All construction trades to begin work at 7am. 4 / 35 It’s 12 o’clock and I don’t think I’m going to finish all my work. What should I do? Clean faster and cut corners. Come back tomorrow. Tell my manager at the end of the day. Notify my manager as soon as possible. Wrong. You should contact your manager immediately if you believe you will not complete all you assigned jobs. Correct. We would rather send someone else instead of losing a customer. 5 / 35 What do I do if the builder ask to do something extra? Do it and report it at the end of the day. Refuse to do it. Ask the builder to email it to [email protected]. Tell him that you will come back tomorrow. Wrong. You should have them email their request to [email protected]. Correct! 6 / 35 What glass on a window is the hardest to clean? 1st Glass 2nd Glass 3rd Glass 4th Glass Wrong. It’s the high outside glass and requires training. Correct! 7 / 35 What do you have to make sure you do before you mop? Clean off the counters. Clean out the Cabinets and drawers. Sweep the floors. All of the above. Wrong. Clean off the counters. Use gravity to your advantage. Clean from top down. Moping is the last thing you do.Wrong. Clean out the Cabinets and drawers. They drill holes in the cabinets, and it causes sawdust inside the cabinets. The easiest thing to do is to dump the drawers on the floor. Then sweep it up.Wrong. Sweep the floors if it goes on dry it needs to come off dry. If it goes on wet it needs to come off wet. The sheetrock dust and paint will turn into cement and ruin the floors if you get it wet. So, sweep 1st before you mop. Correct! Mopping is the last thing you do. You don't want to walk across wet floors so bring out all your supplies and mop yourself out the door. Walk the house to check on your crew before you mop. 8 / 35 True or False, Are we responsible for cleaning underneath the fireplace? True False Wrong. Correct! 9 / 35 What do I do if I need a large ladder to clean the high windows on the rough clean? Nothing. Look for a ladder in the neighborhood. Call my manager. Use the Pole attachment for the razor blade. Wrong. Correct! Don’t mark the job complete and notify your manager. If the sod has been installed the pressure washers will clean it when they are scheduled. 10 / 35 What floor do you clean 1st? The garage. The Basement. Main Floor. Top Floor. Wrong. We always start cleaning on the Top Floor. Correct! We always start cleaning on the Top Floor. 11 / 35 What happens if you pull up the cardboard on the rough clean? The floors will be damaged by construction trades. We will be able to check the floors for damages. We will have to put it back for free. Both A and C Wrong. The floors will be damaged by construction trades and We will have to put it back for free. Correct! 12 / 35 What is the perfect size crew for our average job? 1 2 3 4 Wrong! Two can clean houses in less time, be more profitable, can carry a higher workload, and teamwork can create synergy. Correct! Two can clean houses in less time, be more profitable, can carry a higher workload, and teamwork can create synergy. 13 / 35 What is the best order to clean houses in if they don’t have appointment times? Rough and windows, Final, Reclean, Touch up. Final, Reclean, Touch up, Rough and Windows. Touch up, Rough and Windows, Final, Reclean. Touch up, Reclean, Final, Rough and Windows. Wrong. Correct! Usually touch ups are walking and Rough and windows aren’t. It’s in reverse order of how we clean a house. Rough and windows are not usually heated. It’s more comfortable to let the house heat up the house all day by the sun. If you have a more economical driving route please contact your manager to ensure no houses are walking. 14 / 35 When is the rough ready to clean? After the windows are installed. After the carpet is installed and the power is on. After the HVAC has been turned on. After the interior of the house has been painted and the water is on. Wrong. We need to do the windows with the rough and the house needs to be painted, the plumbing fixtures have to be installed, and the water has to be on. We can charge more if the builder request to clean without water. Usually, the HVAC is not on and no carpet has been installed prior to the Rough Clean. Correct! The majority of our work is cleaning up after the painters. If we clean before the painters have painted, we will have to come back for free. Also, we need power to see in rooms without windows. 15 / 35 What do I do if painters are working in the house? Contact your manager. Kick them out. Work around them. Skip it. Wrong. You should contact your manager. Correct! 16 / 35 How do sinks get scratched? Small debris is scrubbed into the sink. Painters cleaning paint brushes and cans. Using a dirty rag. All of the above. Wrong. Correct! Small debris is scrubbed into the sink, Painters cleaning paint brushes and cans, and Using a dirty rag are all contributors to scratched sinks. 17 / 35 What is usually on top of outlet covers? Nothing. Sheetrock dust. Paint. Mud. Wrong. Nothing Sometime but when they sand the walls dust lands on top of the outlet covers and trim.Wrong. Paint. Not usually they paint the house before they install the outlet coversWrong. Mud. Not usually. Correct! When they sand the walls dust lands on top of the outlet covers and trim. 18 / 35 How do windows get scratched? A dull razor blade. Brick masons wiping grout off of the windows. Using a razor blade incorrectly. All of the above. Wrong. Using a dull razor blade or using the blade incorrectly will scratch windows. Correct! Using a dull razor blade or using the blade incorrectly will scratch windows. 19 / 35 What is "edging out" in our business? Cleaning the edges of the countertops. Cleaning sheetrock around the tubs. Brushing off the trim, outlet covers, and carpet fiber to the middle away from the walls to be picked up when the floors are cleaned. Cleaning around the pickets. Wrong. "Edging Out", in the cleaning industry, refers to brushing off the trim, outlet covers, and carpet fiber to the middle away from the walls to be picked up when the floors are cleaned. Correct! 20 / 35 True or False, Do we remove the stickers when we clean the windows? True Fasle Wrong. Correct! 21 / 35 Where do we dispose trash? In the garage. In the house. In the trash bin. Take it with you. Wrong. *Only if the builder tells us to. It’s the best option when its going to be really going to be windy or when a trash bin isn’t nearby. Correct! 22 / 35 True or False Can you use a razor blade on tempered glass? True False Wrong. it will scratch it every time. We use Durtex and plastic scrapers Correct! it will scratch it every time. We use Durtex and plastic scrapers. 23 / 35 What do you do if a window is broken? Clean it. Skip that one window and inform your manager and take a picture in SA. Skip that one window and wait for the builder to replace it Skip all the windows. Wrong. Inform your manager and take a picture in SA. DO NOT clean broken windows they may cause injury or death. Only skip broken windows and take a picture in SA and inform your manager. Correct! The builder will replace the window and we will clean it on the next clean. 24 / 35 What’s the best way to clean rust stains in the tub? Bars Keeper friend. Comet. CLR. Soap. Wrong. Comet and CLR do work but require too much elbow grease. Correct! With a scrub brush. 25 / 35 When do I have to wear a hard hat? In Century neighborhood until you get inside. Inside the house. As soon as you pull into the neighborhood. All of the above. Wrong. Correct! 26 / 35 What is required to get paid for an extra? Excess of a mess that will take extra time. Contacting my manager. Taking pictures and notes in the Service Autopilot app. All of the above. Wrong. Correct! And we will pay for the extra work and a $10 bonus for finding extra revenue. 27 / 35 True or False If the paint doesn’t come off the floors with a broom or mop its ok to leave it for the painters to clean? True False Wrong. Correct! 28 / 35 Who is responsible for washing rags? Me. My Manager. The Builder. No one, they are disposable. Wrong. Correct! You are responsible for washing rags. 29 / 35 When is the latest time to notify the manager that you can’t work the next day? 11AM 1PM 2PM 4PM Wrong. Correct! We complete the next day's schedule at 3pm daily and your manager will have to redo the schedule afterhours to make changes if it’s after 2pm. 30 / 35 What is required to clean on the windows? The window glass. The window frames. The Window Tracks. All of the above. Wrong. Correct! 31 / 35 When is the best time to get prepared? The night before. 1st thing in the morning. Never. All of the above. Wrong. Fill up your car with gas and check to make sure you have all needed supplies for the next day so you may complete all of your work on time. Correct! Fill up your car with gas and check to make sure you have all needed supplies for the next day so you may complete all of your work on time. 32 / 35 What is the last thing you clean in a house? Outside door knob. Outside windows. The upstairs floor. The mailbox. Incorrect. The outside door knob is the last thing to be clean on you way out of the home. Correct! The outside door knob is the last thing to be clean on you way out of the home. 33 / 35 When are the windows ready to clean? When the windows are installed. After the interior of the house has been painted. After the carpet is installed. After the water is turned on. Wrong. Windows are installed very early in the building process. We are considered a post construction cleaning company, but we want to clean the windows before the carpet is installed so we don't damage the carpet with Windex or Durtex.Wrong. We want to clean the windows before the carpet is installed so we donât damage the carpet with Windex or Durtex. Wrong. The water needs to be on for the rough and we want to do the rough and the windows at the same time to reduce a trip, but we clean the windows with Windex and Durtex and don'tt need water. Correct! The painters always overspray the windows. If we clean them before they are painted, we will have to clean them after they are painted for free. 34 / 35 What do you do if you smell burning rubber while vacuuming? Continue Vacuuming until the job is done. Put on your mask. Call you manager. Stop and empty you vacuum bag and make sure your beater bar is spinning freely, then change the belt. Wrong. Stop and empty your vacuum bag and make sure your beater bar is spinning freely. Correct! Stop and empty you vacuum bag and make sure your beater bar is spinning freely. 35 / 35 What is the hardest thing about cleaning bathtubs? Scrubbing the tubs. Cleaning the fixtures. Cleaning sheetrock around the tub. Debris left in the tub. Wrong. Scrubbing the tubs this doesn't take much skill. Just a little soap, water, and elbow grease.Wrong. Cleaning the fixtures is not hard just easy to forget.Wrong. Cleaning sheetrock around the tub takes skill to cut straight edges with a 5&1 around the tubs without causing damage, but this is our builder's biggest concern. Correct! Debris left in the tub can be very dirty. They water test the plumbing pipes in the house, so they leave the tubs full of water for day to see if the tub leaks. It's not difficult but can be very dirty. Your score is Restart quiz Go Back to the Training Center
